Information Technology Project Lead

Designation : Manager (IT) - Role is related to IT Project Coordination

Work Location- Navi Mumbai

Countries Supported : US and EU (depending on assignment)

Position Overview : We are seeking a highly organized and proactive Manager to lead our Client Specialist (CST) and Operations (OPS) teams based in India. This role is central to ensuring smooth day-to-day operations and providing cross-functional support. The manager will serve as the key liaison between CST / OPS teams , the Business Analyst (BA) team , and Product Development (PD), ensuring that all client service needs and operational requirements are met in line with defined SLAs and internal processes.

Key Responsibilities :

• Team Management & Support :
• Provide daily guidance, support, and mentorship to CST team members.
• Review client inquiries and ensure accurate and timely responses.
• Escalate complex or unresolved CST issues to the Business Analyst team in the respective hub.
• Oversee operations team performance, ensuring Help Desk (HD) tickets are managed within defined SLA timelines.

2.Cross-Functional Coordination :

3.Operational Excellence :

4.Process Governance :

escalate delays or non-responsiveness when necessary.

Qualifications :

Skills & Competencies :

Interested Candidates may share their updated CV at 9163117386 (WhatsApp) or email at manish.singh@talentcorner.in