Wintel and O365 Admin

Job Description :

Job Title : Wintel and O365 Admin

Shift Timings : Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)

Location : Hyderabad, Work from Office

Experience Required : 3 - 8 Years

Key Skills : MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.

Key Responsibilities :

• Respond to and resolve basic technical support tickets, emails, or calls.
• Log, categorize, and escalate incidents or service requests to L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues
• Provide support for password resets, email issues, and end-user device setups
• Document problems and their resolutions in the ticketing system.
• Maintain hardware and software inventories.
• Ensure proper communication and follow-up with users until issue resolution
• Support onboarding / offboarding tasks (account creation, laptop setup, etc.).
• Strong experience in Microsoft 365 Administration :
• Managing users, licenses, and distribution groups
• Working with Exchange Online, Teams, OneDrive, and SharePoint
• Troubleshooting MFA, compliance, and conditional access issues
• Assist with basic networking tasks including IP configuration, DNS / DHCP troubleshooting, and Wi-Fi connectivity issues.

Required Skills and Qualifications :

Additional Skills :