AV Technician III

What this Job Entails:

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support.

The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

Event Support

• Hands-on delivery of events via Microsoft Teams and Zoom

• Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation

• Work with teams and stakeholders using ticketing or booking system to coordinate events

• Provide full event production support either on your own for smaller events or as part of a team for larger events

• Manage the day-to-day housekeeping and maintenance of event spaces

• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success

• Provide feedback on possible enhancements and improvements to the space

• Manage client expectations on production issues

• Escalate any operational issues to the appropriate level of support and make suggestions for improvements

• Produce event related and other types of reports as requested by the manager

• Serves as a primary contact for event coordination requiring AV beyond the general meeting setup

• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc.

• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.

• Manage high profile, global events

• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event

• Basic Video encoding and editing skills

Video / Audio Conferencing

• Video/Audio conference setup support

• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call

• Manages equipment and software upgrades

• Commissioning and testing of all new and relocated video conference systems

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

Project Based Work

• Provides support for project-based work at different client sites

• Listens to and meets client’s needs

• Serves as expert and providing best practice advice to client

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order

• AV equipment set-up and support

• Presentation/multimedia meeting room support, including duration support

• Assist with support for multimedia broadcasting

• Quick response to emergency/ad-hoc requests

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

• Ensure that all faults are reported in the correct way and in a timely manner

• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures

• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

General Duties

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment

• Assist with the training of all technical team members

• Advise clients on best practice

• Provide regular feedback and service improvements recommendations

• Focus on service/operational issues for review

Experience & Skills Required

• Flexible approach to working schedules to include out of hours (early or late) and weekends

• Must have experience in managing events remotely via Zoom / Microsoft Teams

• Occasional work related travel to other client locations

• Working unsupervised

• Encoding of video and audio content.

• Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats.

• Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles

• Read and understand AV schematics

• Data gathering, reporting, metrics and administrative skills

• Liaising with clients and event planners on a daily basis - white glove customer service approach

• Event support experience

• Excellent customer service skills and experience

• Excellent communication skills

• AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)

• Ability to read building schematics and installation diagrams in order to troubleshoot

• Understanding of TCP/IP networking

• Understanding of different audio and video protocols and codecs required

• Ability to draft and present technical reports in English

• Providing feedback for service improvements

• 3 years minimum experience in a similar role