Principal Systems Reliability Engineer

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities :

• Execute on the Incident, Change Management, Problem Management processes
• Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems / platforms.
• Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
• Constantly working to improve and implement automation of applications tasks
• Providing technical support for systems / platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
• Strong Troubleshooting ability required
• Leads calls or contributes in a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
• Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
• Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
• Design and document enterprise standards and procedures

Minimum Qualifications :

or

ability to design, develop and support various tools, services and applications to maintain a reliable site Environment.

ability to monitor, measure, and optimize system performance and network communication .

ability to design, build, implement and maintain CI / CD pipelines to achieve the automation of software delivery process.

ability to evaluate andimprove release management practices and tools

ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.

ability to deliver new or enhanced software products.

ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Preferred Qualifications :