Delivery Lead

Role : Senior Delivery Lead / Offshore Account Partner

Location : Chennai or Bangalore (onsite presence preferred)

Experience : 10–15 years

Role Overview :

We are looking for a seasoned delivery professional who can serve as the primary point of contact at offshore , partnering closely with hiring managers and client stakeholders. This individual will play a pivotal role in ensuring timely and quality delivery, driving client satisfaction, and progressively scaling into a full-time Account Manager role as the account matures.

Key Responsibilities :

Client & Account Management :

Act as the primary offshore contact for client stakeholders and hiring managers.

Build and nurture strong relationships with client teams through regular engagement and on-site visits.

Proactively identify and anticipate client needs to ensure smooth delivery and staffing.

Delivery Management :

Oversee end-to-end delivery of profiles to ensure timeliness, quality, and alignment with client requirements.

Handle escalations, feedback, and implement improvements to enhance delivery efficiency.

Work closely with internal recruitment and delivery teams to meet demand forecasts.

Governance & Compliance :

Participate in service reviews, supplier meetings, and governance discussions.

Ensure adherence to both internal and client compliance processes and reporting requirements.

Demand Generation :

Partner with client and internal teams to identify new opportunities and generate additional demand from offshore.

Support account growth through proactive engagement and operational excellence.

Required Skills & Experience :

10–15 years of strong delivery management experience in IT services or staffing.

Proven ability to manage client relationships and handle senior stakeholder interactions.

Excellent communication, coordination, and problem-solving skills.

Strong understanding of IT hiring processes and resource management.

Ability to travel locally to client locations as needed.

Experience in scaling delivery teams and managing offshore operations.

Growth Path :

This role is designed to evolve into a full-fledged Account Manager position , managing end-to-end client relationships and driving account growth for Mastek.