Centre Manager MFI North

Job Purpose

Responsible for doing village surveys getting new customers do CGT house verification and income assessment do quality sourcing ensure collections and recoveries are done as per the group / centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties and Responsibilities

Conduct village surveys and do prospecting in selected villages explain BFL MFI JLG product offerings to all who attend prospecting briefing.

Source New Customers in the locations allocated form JLG groups and promote financial literacy amongst potential borrowers

Collect all information needed for sourcing data entry / upload and / or validate documents on LOS follow entire sourcing process as defined in SOP

Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process

Plan Center Meetings of customers and notify customers in advance of the schedule ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 500 customers

Ensure collections are done from Customers as per scheduled center meeting days ensure 100% deposition of recovery done in defined points of disposition as per SOP.

Carry out end use monitoring of loans as per the process

Maintain Healthy and cordial relationship with all potential and existing borrowers ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of tasks planned and executed and submit to Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.

Ensuring critical parameters like lead to login are executed as per matrix .

Maintain centre meeting discipline follow SOPs and code of conduct

Major Challenges

Quality sourcing and achieving targets as defined

Regular collections and maintaining customers in current bucket regularizing and normalizing delinquent customers

Compliance on all business parameters zero audit findings on his / her sourced customer segment / portfolio

Required Experience :

Manager

Key Skills

Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports

Employment Type : Full-Time

Experience : years

Vacancy : 1