Salesforce Business Analyst

Description :

Key Responsibilities :

• Act as a bridge between business stakeholders, Salesforce developers, and project teams to ensure alignment between business objectives and system functionality.
• Gather, document, and analyze business requirements and user stories; define acceptance criteria using tools such as JIRA and Confluence.
• Configure Salesforce features, including workflows, reports, dashboards, and automation rules, to support business processes.
• Collaborate with cross-functional teams to manage end-to-end Salesforce projects, ensuring timely and quality delivery.
• Perform functional testing, UAT coordination, and validation of Salesforce features, integrations, and enhancements.
• Support Salesforce configuration, data management, and integrations to maintain platform accuracy and reliability.
• Track project progress, manage deliverables, and prepare periodic status updates for internal and client stakeholders.
• Maintain documentation, user guides, and process flows for all implemented Salesforce solutions.
• Participate in change management and training initiatives to help end-users adopt new Salesforce functionalities.
• Support continuous improvement efforts by identifying process gaps and recommending system enhancements.

Technical & Functional Skills :

Qualifications :

Title : Salesforce Business Analyst

(ref : hirist.tech)