Operations Management Trainee Internship in Bangalore, Bangalore

Selected Intern's Day-to-day Responsibilities Include

• Team Support & Coordination :
• Assist team leads in overseeing proctoring operations for multiple customers
• Help with shift planning, task delegation, and real-time team coordination
• Support day-to-day monitoring of proctor activities and performance
• Customer Support :
• Assist in tracking and resolving escalations in collaboration with the engineering and product teams
• Learn how to monitor key customer service metrics like CSAT and response time
• Help identify root causes of issues and suggest improvements
• Operational Management :
• Help maintain and update operational checklists and internal tools
• Participate in SOP creation and documentation for internal and external use
• Stay up to date with product features and platform enhancements
• Training & Development :
• Support in organizing training sessions and workshops for new proctors
• Help document performance feedback and training progress
• Learn the basics of team performance management and coaching principles
• Reporting & Analysis :
• Assist in compiling team performance data and daily reports
• Analyze trends in support metrics and operational data
• Contribute to weekly or monthly stakeholder reports

About Company : Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

Skills Required

Operational Management, Customer Support, Training Development, reporting analysis