CIAM Engineer

L3 CIAM Engineer (2 Openings)

Focus :

Operational support, configuration, and escalation management.

Job description :

We are seeking an experienced CIAM Operations Engineer (L3) with 5–7 years of expertise to join our team and support high-volume identity and access management environments. This role focuses on operational support, configuration management, and escalation handling, and will operate in two shifts : 5 : 00 PM–1 : 00 AM MST and 12 : 00 AM–8 : 00 AM MST.

The ideal candidate will triage IAM tickets, perform detailed log analysis, and ensure smooth system performance during off-peak hours. Responsibilities include third-tier customer support, investigating authentication issues, validating configurations, and working through backlog items. You’ll collaborate with global teams, escalate complex issues to IAM Architects or Auth0 Support, and contribute to maintaining secure and efficient IAM operations.

Responsibilities

Triage IAM tickets and investigate logs for specific activities.

Perform configuration tasks and log parsing to support IAM operations.

Escalate complex issues to IAM Architects and, if needed, to Auth0 Support.

Ensure smooth functioning of IAM systems in a high-volume environment.

Must-Haves

5–7 years of experience in IAM operations and support.

Strong proficiency in log analysis and troubleshooting (e.g., Splunk, ELK, or similar tools).

Hands-on experience with CIAM platforms such as Auth0, Okta, ForgeRock, or Ping Identity.

Familiarity with configuration management and change control processes.

Ability to follow escalation protocols and collaborate with global teams.

Availability to work either of the designated shifts (5 : 00 PM–1 : 00 AM MST or 12 : 00 AM–8 : 00 AM MST).

Nice-to-Haves

Experience with scripting (e.g., Python, PowerShell) for automation and log parsing.

Exposure to cloud IAM integrations (AWS IAM, Azure AD).

Knowledge of authentication protocols (OAuth2, SAML, OpenID Connect).

Prior experience supporting production environments with high availability requirements.

Familiarity with ITIL practices and ticketing systems like ServiceNow or Jira.

This position pays between

$4.50 to $10.20 USD / hour