Provides first-level support for Windows systems, Microsoft 365, and Google Workspace users. Handles day-to-day desktop, network, and user account issues.
Key Responsibilities
- Support Windows 11 and user accounts (AD, M365, GSuite)
- Troubleshoot OS, hardware, and connectivity issues
- Manage software installations and updates
- Maintain IT asset inventory and ticket logs
Skills
Windows OS, AD basics, M365, GSuite, Remote tools, AntivirusPreferred Certificate
M365 Associate, CompTIA A+, Google IT SupportPreferred Qualifications
Diploma or Bachelor's degree in IT, Computer Science, or related field.Certifications such as CompTIA A+, CCNA, MCSA (preferred but not mandatory).3- 5 years of experience in IT support or System Administration.Skills Required
Windows Os, M365, Antivirus