Technical Support Executive

We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.

Tasks

1. Technical Support : Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.

2. Troubleshooting : Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.

3. CPaaS Platform Expertise : Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.

4. Telecom and Cloud Expertise : Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.

5. Documentation : Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.

6. Collaboration : Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.

Requirements

1. Education : Bachelor's degree in Computer Science, Information Technology,

Telecommunications, or a related field.

2. Technical Skills : Strong technical background in telecommunications, cloud computing, and software development.

3. CPaaS Platform Experience : Experience with CPaaS platforms preferred.

4. Problem-Solving Skills : Excellent problem-solving skills, with the ability to analyze complex technical issues.

5. Communication Skills : Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Experience : 2+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.

2. Cloud Platforms : Experience with cloud platforms, such as AWS, Azure, or Google Cloud.

3. DevOps : Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.

4. Programming Skills : Familiarity with programming languages, such as Python, Java, or C++.