Banking Operations Senior Representative

JOB DESCRIPTION

In this Role you will be Responsible For - Perform unwrapping of the shareholder details or the entities involved in the company - Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients - Ensures accurate and timely completion of transactions to meet or exceed client SLAs - Identify and resolve both regular and non-routine problems or escalate to Team Leader / Line Manager / Unit Head - Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities - Uses established tools and procedures to solve task-related problems : - Fact finding - Information search and gathering - Verifying data - Compilation - Recognizes when there is insufficient information and brings problems to the attention of TL / Manager. - Monitors and tracks resolution of issues. Requirements for this role include : - 0-18 months of relevant experience. - Basic understanding of the KYC / CDD domain - Ability to understand moderately complex transactions - Ability to understand and interpret source documents - Detail-oriented; ability to organize and multi-task. Ability to make decisions. - Required computer skills : must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications