Technical Account Manager
ConcentrixHaryāna, Republic Of India, IN9 hours ago
Job descriptionEnsure customer data is accurate and actionable using Salesforce.Com (“SFDC”) systems Leverage 3rd party prospect and account intelligence tools to extract meaningful insights and support varying client needs Navigate, analyze and interpret technical documentation for technical products, often including Customer Cloud products Enhance skills and knowledge by using a Learning Management Solution (“LMS”) for training and certification Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects Offer thought leadership in the advanced technical solutions, such as cloud computing Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials Collect and codify best practices between sales, marketing, and sales engineers Other duties, as assigned and necessary Bachelor’s degree in Computer Science or other technical field, or equivalent practical experience (preferred) 5 years of experience serving in a technical Sales Engineer in an advanced technical environment or equivalent experience in a customer facing role Prior experience with advanced technologies, such as : Big Data, PaaS, and IaaS technologies, etc. Expertise and hands-on experience using and managing databases, including knowledge of advanced databases, such as : Map Reduce, Hadoop, Spark, Flume, Hive, Impala, Spark SQL, BigQuery, etc Advanced working knowledge of Linux, Web 2.0 development platform, solutions, and / or related technologies, such as : HTTP, Basic / NTLM, cookies / sessions, XML / XSLT / XHTML / HTML, etc. Prior experience and success with Enterprise networking concepts, such as : DNS, TCP, Firewalls, Proxy Servers, DMZ, etc. Prior success and experience with web application development and integration, such as : REST, SOAP, J2EE, CGI / Java / ASP servlets, Python, etc. Prior experience with software development platforms and solutions, such as Java servlets, JavaScript, PHP, ASP, CGI, AJAX, Flash, cookies and XML, etc. Proven strong communication skills with a proactive and positive approach to task management (written and verbal) Confident presenter with excellent presentation and persuasion skills Strong work ethic and ability to work independently Master’s degree in Computer Science or relevant technical field Demonstrated ability to create demo scripts in one of the following scripting / programming languages : C#, Python, Perl, Shell Scripting, and / or similar language Proven success in the rapid creation of prototype proofs-of-concept and technical demonstrations Proven ability to complete thorough assessment of client challenges, identification of technical needs of client, and strategically design detailed recommendation Demonstrated aptitude to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the advanced technology space Prior experience in mentorship, guidance, and / or management of junior staff May require advanced knowledge of administrative / development / support consoles for Customer Cloud products
Core Technical Client Consulting
- Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.
- Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements
- Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work
- Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs
- May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer / partner environments
- Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as : whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents
- Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution
- Leverage technical expertise to provide “best practice” counsel to optimize advanced technical products’ effectiveness
Other Critical Functions and Responsibilities
4. QUALIFICATIONS
Required Qualifications
Preferred Qualifications
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Technical Account Manager • Haryāna, Republic Of India, IN
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