ServiceNow Senior Developer

Your role

This Service Management role is responsible for the maintenance configuration and development of the Firms IT Service Management tool ServiceNow. This involves working within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation. There is an aggressive service management roadmap in play which is aiming to deliver a number of self-service automation and orchestration initiatives and this role is crucial to the delivery of these initiatives using the tool.

Who you will work with

• Service Management Team
• Wider IT Team
• Business Users of Custom Applications

What you will be responsible for

Support & Client Focus

Reporting

Systems Administration

Development & Testing .

Offshore Support

What you will do

On a day-to-day basis the role will work on configuration and development tasks in the ServiceNow tool including but not limited to security workflow data management development and integration of 3rd party tools.  This may be in the ITSM Module (Clifford Chance uses ITSM Pro) or on a variety of custom applications.

As part of this work the analyst will be responsible for ensuring that core data integrity is maintained by adhering to a common agreed taxonomy and naming convention.

The role will support the ServiceNow upgrade cycle and will liaise with ServiceNow as and when incidents and / or requests need to be raised. The role will also need to work with internal and / or external engineering and development resources as and when more complex scripting and integration work is required. It is therefore expected that this role will build strong relationships with both individuals within ServiceNow as well as key engineering and development resources within Clifford Chance.

It will be the responsibility of the person in this role to track and manage any 3rd party activity affecting the tool.

Qualifications : Your experience

Skills :

Experience :

ITSM Pro including SAM and HAM Pro

Knowledge :

Qualifications : Your experience

Additional Information :

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more  here.

#LI-Hybrid

Remote Work : No

Employment Type : Full-time

Key Skills

APIs,REST,Spring,SOAP,.NET,React,Node.js,Angular,J2EE,JavaScript,Web Services,Java

Experience : years

Vacancy : 1