Salesforce Application Support Analyst

About the Role :

As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support also play role towards strategic initiatives lead by Senior team players. This role requires a proactive team player who can contribute / coordinate & identify opportunities for system improvements.

Key Responsibilities :

• Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.
• Contribute / coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.
• Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams, working both autonomously and as part of a team.
• Sending stakeholder communications, providing clear updates on project progress, system changes, and incident resolutions, fostering transparency and trust.
• Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
• Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes.
• Participate in complex system integrations, ensuring data integrity, security, and seamless interoperability across enterprise systems.
• Coordinate and contribute to user access, security profiles, and permissions, maintaining compliance with security standards and best practices.
• Ensure adherence to ITIL standards for incident, problem, and change management, maintaining high-quality service delivery.
• Support team members and end-users, fostering a culture of continuous improvement and knowledge sharing.
• Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

Skills & Experience :