AR Process and Solutions Specialist

About Pinnacle Group :

Pinnacle Group is a leading workforce solutions provider that empowers organizations to achieve their business objectives through innovative workforce strategies. We specialize in optimizing contingent workforce management and delivering tailored solutions that drive operational excellence. With a commitment to diversity and inclusion, Pinnacle Group fosters an environment of collaboration, growth, and success.

Summary

The Accounts Receivable Analyst is responsible for the delivery of key AR tasks and processes, including customer billing, payment application / reconciliation, auditing, researching, and resolving discrepancies, and collection of past due receivables. This position requires timely and accurate completion of detailed tasks in a fast-paced and dynamic environment.

The ideal candidate will be able to learn Pinnacle’s Accounts Receivable process and system design and over time be able to assist with design and solution testing for new customer A / R setup and operational processes.

Basic Function :

Process – Create and send invoices to clients following different invoice cycles and methods. Manage high volume receivables, administer all cash, and check deposits on an everyday basis and reconcile payments. Actively manage collections to reduce outstanding past due balances.

Audit & Compliance – Periodically (weekly / bi-weekly / monthly) audit invoice data to ensure billing accuracy. Take proactive approach to identify and mitigate errors that could lead to collection risks. Ensure compliance with client contractual requirements, Pinnacle Group policies and relevant legal and regulatory requirements, including process controls and reporting. Periodically review existing process SOPs and recommend updates / enhancements.

A / R Process SME – Become a SME in company’s A / R operational processes, design, and system setup for existing customers. Assist in designing, configuring, and solution testing for new customer’s A / R operational processes as well as stabilization of the solution.

Customer Service – Create a service-focused team culture that delivers an excellent experience to clients, internal departments as well as other external parties. Monitor DeskPro tickets and respond to client inquiries in a timely manner. Develop effective working relationships across all department and organization.

Reporting, SLAs & KPIs – Provide timely, reliable, and accurate reporting on AR Aging, DSO, details on past due balances, any ad hoc reports requested by internal and external parties. Ensure attainment of all and client SLAs and KPIs

Technology Footprint – Administer various key technologies used in the accounts receivable processes such as – Workday, eRecruit, Access Database, SQL, etc.

Project Mgmt. – Mgmt. of special projects as assigned / necessary.

Qualifications :

Bachelor’s degree in Accounting, Finance, Business, or other analytical majors

1-3 years of prior work experience in Accounts Receivable or Accounting field

Knowledge of basic accounting principles and functions, and understanding of US GAAP

Microsoft Excel proficiency to include pivot tables, V-lookups, charts, data breakdown, summary, & analysis

Intermediary to advanced MS Excel, MS Access, and SQL skills is a plus

Work Behavior :

Ability to work independently while exercising good judgment, especially amid ambiguity

Self-starter who strives for continuous improvement, excellence and exceed expectation

Highly organized, detail-oriented, and able to communicate effectively both written and verbally

Ability to gather, analyze and interpret data, and resolve issues in a timely and effective matter.

Working Conditions

Fast-paced, deadline driven environment – can be long hours on projects when needed – general expectation is 40 -50 hours per week

Very high-performance expectation environment with high degree of accuracy and attention to detail needed

Work Collaboration across teams and departments.

Title : AR Analyst

Location : Chennai (Perungudi) (Hybrid)

Time : 6 : 00 PM - 3 : 00 AM IST.