GoComet - Strategic Account Manager

Relationship Management :

• Act as the primary point of contact for strategic enterprise clients.
• Build long-term, trust-based relationships by understanding client needs and ensuring satisfaction.

Strategic Planning and Account Growth :

• Develop and execute tailored account strategies to achieve revenue goals.
• Identify upsell and cross-sell opportunities to maximise client value.

Customer Success Focus :

• Drive client retention and satisfaction by ensuring timely communication, issue resolution, and delivering consistent service excellence.

Revenue Ownership :

• Meet or exceed quarterly / annual revenue targets through proactive account management and opportunity identification.

Internal Collaboration :

• Partner with sales, product, engineering, marketing, and support teams to create a unified approach to customer success and business outcomes.

Reporting and Analytics :

• Track account health, generate actionable insights, and report key metrics to stakeholders.
• Use data to drive strategic account decisions.

Contract Management :

• Lead contract renewals and negotiations, ensuring win-win outcomes for clients and GoComet.

Market and Competitive Insight :

• Stay ahead of market trends, competitor offerings, and logistics innovations to offer valuable insights to clients.

Requirements :

• 5+ years of experience in enterprise account management, customer success, or sales roles (preferably in SaaS or supply chain / logistics tech).
• Proven track record of hitting / exceeding revenue and customer satisfaction goals.
• Excellent communication, negotiation, and interpersonal skills.
• Self-starter with the ability to work independently in a remote-first team.
• Strong analytical skills and a data-driven mindset.

(ref : iimjobs.com)