Lead Specialist / Deputy Manager / Manager – Insurance Broking

We are seeking a talented individual to join our Insurance Broking team at Marsh. This role will be based in Mumbai / Pune . This is a hybrid role that has a requirement of working at least three days a week in the office

Lead Specialist / Deputy Manager / Manager – Insurance Broking

We’re seeking for an individual who is ready assist the onshore broking team in all aspects of client service, including client contact, administration, technical support and business development. Ensure the accurate, efficient and timely production of all clients, insurer and policy related documentation across the insurance life cycle.

We will count on you to :

Account Management :

Be an integral part of the team, play a key role in building and transitioning functional capability to the service center, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided

Ensure adherence to monthly tests to evaluate colleagues a regular interval

Identify best practices that are followed across the industry and tailor them as per our needs

Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.

Assist the onshore broking team with the development, implementation and management of risk management and insurance programs which accurately address client needs

Assist the onshore broking team with the development and maintenance of effective long-term relationships with key client decision makers through regular meetings and liaison

Work with the onshore broking team to gain an understanding of the client's business, risk management and insurance needs

Implement renewal and broking strategies in accordance with instructions received from the onshore broking team

Actively assist the onshore broking teams with the development of additional business from their existing portfolios and with the acquisition of new business.

Assist the onshore broking teams with the implementation of appropriate account retention and defence strategies

Assist the onshore broking and claims teams with the negotiation of equitable claim settlements on behalf of clients

Monitor the accuracy and performance of outputs from the operations processing team

Develop and maintain an understanding of new technologies and capabilities of the Company

Participation in client / insurer meetings as required

Administration & Technical :

Consistently use the required IT Applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement

Ensure the timely and accurate production / processing of client transactions including but not limited to :

premium and adjustment calculations

information and documentation for Pre-Renewal and Broking meetings

bespoke renewal reports and insurance manuals

certificates of currency

Ensure the smooth functioning of transition of work between the broking business and the operations team. This includes providing accurate and timely information to operations and confirming the quality of the outputs returned to the broking team.

Support effective working relationships with clients and insurers as required

Ensure that accurate up to date records on all clients are always maintained

Possess a thorough understanding of all major classes of insurance which the Company offers to its clients

Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation

Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers

Develop and maintain a basic understanding of the core aspects of relevant Insurance and related legislation

Adhere strictly to the Company's Quality practices and other systems and procedures

Comply fully with the Company's errors and omissions avoidance policy

Other duties as may be required from time to time.

What you need to have?

A graduate with 6+ years of relevant experience

Meet the training requirements of Tier 1 FSRA Compliance

Prior experience in general insurance or financial lines within a broking or underwriting environment preferred

Degree in Insurance (or a related area) or Financial Services Diploma preferred

Key Competencies :

Collaboration – Acts as a connector between Broking and Operations, bring colleagues together to bring the best of the enterprise to client solutions. Comfortable working both independently and as part of a virtual team

Initiative – Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with minimal yet appropriate reference back to manager / supervisor.

Productivity & Efficiency – The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.

Technology - Understands and effectively applies the Company’s specialised technology resources to meet objectives and satisfy client needs.

Organisation – Considers future client needs and plans accordingly. Consistently operates with a highly self-organised style to produce accurate work on time; organises group tasks and resources on behalf of the team; efficiently implements instructions delegated by manager / supervisor; produces work with the confidence of manager / supervisor.

Communication - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.

Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches.

Should be comfortable with 6.30am – 3.30pm

What makes you stand out?

Meet the training requirements of Tier 1 FSRA Compliance

Prior experience in general insurance or financial lines within a broking or underwriting environment preferred

Degree in Insurance (or a related area) or Financial Services Diploma preferred

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan

(NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer

and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit

marsh.com , or follow on

LinkedIn

and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person