IT Asset Expert

As a Hardware Asset Management Specialist, you will play a pivotal role in overseeing and enhancing the lifecycle of client assets across global operations.

Responsibilities :

• Ensure end-to-end delivery of HAM engagements aligns with SLAs, KPIs, and service improvement initiatives.
• Configure robust Identification and Reconciliation rules to guarantee CMDB data integrity.
• Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
• Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
• Develop and maintain process documentation, policies, and compliance frameworks for HAM.
• Create and enhance application maps using ServiceNow Service Mapping.
• Customize ServiceNow environments including scripting, automation, and module configuration.
• Design and manage reports and dashboards to support decision-making and transparency.
• Identify and implement opportunities for continuous service improvement.
• Define, improve, and manage periodic audit and verification processes for asset data.

Requirements :

Preferred Requirements :