Sales and Support Associate

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full-time remote position.

The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA.

Experience required : 5-8 years

Time : 5 : 30 pm IST - 2 : 30 am IST (Tuesday - Saturday)

CTC : 9-15 LPA

Location : Remote

Type of employment : Full-time

Responsibilities

• Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication.
• Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.
• Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks.
• Assist in planning and organizing digital and marketing campaigns, and track / report performance across platforms.
• Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.).
• Help manage website content and e-commerce listings.
• Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule.
• Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.

Requirements

Proficiency with :

Qualifications