Head of Client Servicing (Events Industry)

ABOUT WISHMAKERS :

Wishmakers is a creative agency specializing in brand campaigns, live events, exhibitions, and activations—all designed to tell powerful stories and help brands connect meaningfully with audiences.

Website : wishmakers.in

Instagram : @wishmakersevents

What You’ll Do

Lead & Inspire : Guide our client servicing team, supporting, motivating, and mentoring account executives and managers to deliver exceptional service and memorable brand experiences.

Strategic Partnerships : Serve as the primary point of contact for key clients, building trust-based relationships and proactively identifying opportunities for business growth.

Campaign Oversight : Oversee the end-to-end delivery of complex events, campaigns, activations, and IPs—ensuring projects are on time, within scope, and exceed client expectations.

Ideation & Problem Solving : Collaborate with creative, production, and project teams to craft innovative solutions, troubleshoot issues, and translate briefs into actionable plans.

Business Development : Spot upselling or cross-selling opportunities with existing clients, contribute to pitches and proposals, and participate in new business initiatives.

Quality Champion : Uphold Wishmakers’ high standards on every project—ensuring effective communication, attention to detail, and a proactive client-first approach.

About You

You bring 7 - 10+ years in client servicing or account management, ideally within event management, brand activations, experiential marketing, or agency environments.

A natural leader—empathetic, inspiring, confident in decision-making, and excited to mentor a passionate team.

Exceptional communication is your hallmark : you build rapport quickly, manage expectations skillfully, and handle feedback gracefully.

You thrive in fast-paced, creative environments, juggling multiple deadlines without breaking a sweat.

Comfort with ambiguity—when last-minute curveballs arrive (and they do!), you solve with optimism, creativity, and resourcefulness.

You have an eye for detail and an unwavering commitment to delivering quality.

Bonus : You’ve managed large-scale events, led client teams, or have a network within brand, media, or cultural circles.

What We Offer

A seat at the table to shape high-impact brand stories and cultural movements.

A collaborative, open, and energetic workspace where your ideas matter.

Opportunities to work with industry-leading brands and visionary creative minds.

Bonus : Experience with intellectual properties, live concerts, art / cultural events, or innovative formats is a big plus.