Job Title : L2 Resource – Symantec Encryption
Location : Noida
Job Summary :
We are seeking an experienced L2-level professional to manage and support Symantec Encryption solutions across the organization. The ideal candidate will have hands-on experience with Symantec Endpoint Encryption, drive incident resolution, and ensure compliance with data protection policies.
Key Responsibilities :
- Symantec Encryption Management
 - Administer and maintain Symantec Endpoint Encryption across endpoints and servers
 - Monitor encryption status and troubleshoot deployment issues
 - Technical Support & Troubleshooting
 - Provide L2-level support for encryption-related incidents and service requests
 - Collaborate with L1 and L3 teams for escalations and root cause analysis
 - Reporting & Compliance
 - Generate regular compliance and encryption status reports
 - Ensure adherence to organizational data protection and security policies
 - Patch & Upgrade Management
 - Assist in version upgrades, patch deployments, and configuration changes
 - Validate post-deployment functionality and rollback plans
 - Stakeholder Coordination
 - Work with internal teams and vendors for issue resolution and product optimization
 - Support audits and provide necessary documentation
 
Required Skills & Qualifications :
2–4 years of experience in IT security or endpoint managementStrong hands-on experience with Symantec Endpoint EncryptionFamiliarity with Windows OS, Active Directory, and Group PolicyGood understanding of encryption protocols and data protection standardsExcellent problem-solving and communication skillsRelevant certifications (e.g., Symantec Certified Specialist, Security+) preferredNice to Have :
Experience with other Symantec security products (e.g., DLP, SEP)Exposure to enterprise-level deployment and automation toolsKnowledge of ITIL processes and ticketing systems (e.g., ServiceNow)