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Telesales
ConfidentialThane30+ days ago
Job descriptionGraduation in any stream is mandatory. Freshers with strong communication skills are encouraged to apply. Prior experience in a customer service or banking process is a plus. Excellent command of both spoken and written English . A customer-centric mindset with strong problem-solving abilities. The ability to handle pressure in a fast-paced environment.
We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented.
Roles and Responsibilities
- Serve as the primary point of contact for customer inquiries and service requests via phone.
- Resolve issues with accuracy, empathy, and professionalism.
- Maintain thorough documentation of all interactions in line with bank protocols.
- Collaborate with team members to continuously improve service quality.
Skills Required
Skills Required
Communication Skills, Customer Service, Problem-solving
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Telesales • Thane