(27 / 10 / 2025) Customer Service Team Lead

Role : Team Lead - Customer Service in Chemical / Pharma / API Intermediates manufacturing industry.

Candidates preferred from above industry only.

Purpose of the Position

The Customer Service (CS) Team Lead plays a pivotal role in translating the CS India strategy into operational execution. They lead day-to-day CS operations, ensure timely delivery of services, and collaborate across functions (Sales, SCM, Logistics) to maintain smooth customer service processes. People Management ability to skillfully lead and nurture team to deliver

exceptional customer experience and meet organizational objectives.

"Empower your team by setting clear service goals and performance objectives. Guide members in organizing their daily workflows while offering hands-on support both administratively and technically—to ensure smooth operations and exceptional customer experiences. Foster a collaborative environment where accountability, empathy, and continuous improvement thrive."

Key Responsibilities :

Strategic & Operational Leadership

• Align with Head of CS India and CS Hub Lead to implement regional strategy and KPIs.
• Lead and manage CS team operations, ensuring workload coverage and milestone achievement.
• Drive continuous improvement and foster a performance-oriented culture.

Customer Relationship Management

Compliance & Reporting

Team Development

Core Leadership Responsibilities

Operational Oversight

Qualifications & Skills

Education & Experience

Technical Knowledge

Additional Skills

Interested candidates can share their updated resume on hr53@hectorandstreak.com or whatsapp on 8459471095.