Horizon VDI Support Specialist

Job Title : Horizon VDI Support Specialist

Location : India (Remote)

Job Description :

Need someone who will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security.

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
• Create and manage desktop pools in Horizon Administrator / Console, including both persistent and non- persistent configurations
• Perform root cause analysis for recurring issues and implement permanent fixes
• Maintain user entitlement mappings and access to appropriate VDI pools
• Monitor system health and generate reports on performance, usage, and capacity
• Test and implement updates, patches, and version upgrades to Horizon components and base images
• Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
• Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
• Coordinate UAT testing for new images or configurations with business stakeholders
• Participate in change management and implementation planning for VDI-related initiatives
• Support onboarding and training for new users accessing the VDI environment

Education :

Required Experience :

Preferred Experience :