Itsm Freshservice
Zensar TechnologiesKurnool, Republic Of India, IN1 day ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Kurnool, Republic Of India, IN
Related jobs
This is a Full Time Sales & Operations Associate job.This is a Night Shift and remote Job for Freshers only.Adtitude Digital is a Chicago-based data-driven digital marketing agency that excels in d...Show moreLast updated: 4 days ago
)
)
Please fill the below Google Form to get the interview process started : .Location : Bengaluru (In office).Education : Recent bachelor’s degree or MBA graduates (2023–2025 pass-outs).Stipend : ₹10,000 –...Show moreLast updated: 2 days ago
- Promoted
Sales & Operations Associate - Fresher | No Target Based / Quota | Night shift | Remote | Full-time
Adtitude DigitalKurnool, INRemote
- Promoted
Service now ITSM ITOM
Tata Consultancy ServicesKurnool, IN TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS).
Design, develop, and implement scalable ServiceNow solutions with a focus o...Show moreLast updated: 12 days ago
- Promoted
IT Fresher
Jobringer ~ India’s Job PortalKurnool, IN Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers.
Help with testing software, identifying bugs, and res...Show moreLast updated: 18 days ago
- Promoted
- New!
Branch Service In-Charge
V-GuardKurnool, IN Responsible for managing customer service operations for the Mumbai region, including complaint resolution, product installation support, ASP coordination, and spare planning.Ensures timely service...Show moreLast updated: 1 hour ago
- Promoted
Global Application
BeamKurnool, IN Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia.
India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 17 days ago
- Promoted
- New!
Service Engineer
Airverclean Sales India Pvt Ltd (RydAir)Kurnool, IN We're Hiring : Service Engineer (Electrical / Mechanical Background).Basic Knowledge of Electric Diagram, Circuits, Multimeter.
Install, troubleshoot, and maintain electrical systems / equipment at clien...Show moreLast updated: 1 hour ago
- Promoted
Inside Sales Executive
Vasudha IT Solutions Pvt. ltd.Kurnool, IN Pune (India) based software company established in 2010 and is actively engaged into development of software products for business, like Sales CRM, ERP, Inventory Management, Payroll Processing etc...Show moreLast updated: 30+ days ago
- Promoted
Information Technology Service Desk
YASH TechnologiesKurnool, IN Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show moreLast updated: 12 days ago
- Promoted
Customer Project Manager - Telecom Core
First Point GroupKurnool, IN Project Manager – IMS / Core Networks (Customer-Facing, Tier 1 Telecoms).Location : Customer project is in India (Remote based, with occasional travel).
Contract Duration : to December 2026 (extendable)...Show moreLast updated: 1 day ago
- Promoted
IT Service Management Specialist
EvlvKurnool, IN Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show moreLast updated: 6 days ago
- Promoted
Area Executive – Channel Sales (India)
Angel yeast SingaporeKurnool, IN Area Executive – Channel Sales (India).Location : Any Part of India (South / Central / West / North / East).Industry : Food Ingredients | Biotechnology | Yeast Extracts| Bakery.Angel Yeast is a globa...Show moreLast updated: 1 day ago
- Promoted
ITSM Freshservice
Zensar TechnologiesKurnool, IN Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and int...Show moreLast updated: 1 day ago
- Promoted
IT Service Management
ISG (Information Services Group)Kurnool, IN Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show moreLast updated: 10 days ago
- Promoted
Inside Sales Specialist
AirblackKurnool, IN Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.We have r...Show moreLast updated: 2 days ago
- Promoted
- New!
Business Development Consultant
EarnX KaroKurnool, IN CO is a unified tech marketplace offering 500+ services across IT, Legal, HR, Finance, Marketing & Real Estate, designed to help startups and MSMEs grow efficiently.
EarnX, our reseller and lead-sha...Show moreLast updated: 1 hour ago
- Promoted
Inbound Sales & Relationship Specialist
DoztiKurnool, IN Inbound Sales & Relationship Specialist – Dozti.Dozti is a private holding company with interests across technology, infrastructure, consumer markets, and emerging industries.We support purpose-bui...Show moreLast updated: 1 day ago
- Promoted
Inside Sales Intern (REMOTE)
CloudZeniaKurnool, INRemote
- Promoted
Customer Service Officer / Sales
EcoOriginKurnool, IN We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago