Customer Service RepresentativeTech Mahindra • Prayagraj(Allahabad), IN

No longer accepting applications

Customer Service Representative

Tech Mahindra • Prayagraj(Allahabad), IN

26 days ago

Job description

“Speak the Language of Service Excellence – Join Us Today!”

Voice Associate – English & Language Specialist (French Bilingual)

📍 Location : Noida

🕒 Work Type : Full-time | 24 / 7 Shifts (including nights, weekends, holidays)

Are you passionate about delivering exceptional customer experiences?

Join our team as a Voice Associate – English & French Bilingual Specialist , where you’ll provide world-class voice support to international customers across residential, business, and contractor segments.

What You’ll Do

Deliver excellent customer service via voice support.
Communicate effectively with customers, providing updates and setting realistic expectations.
Resolve complaints within SLA by identifying root causes and implementing solutions.
Collaborate with internal teams for complex issue resolution.
Maintain accurate documentation of interactions and resolutions.
Manage escalations professionally and empathetically.

What We’re Looking For

Graduate qualification (any discipline).

Strong communication skills in English and French.

Understanding of customer service principles (Empathy, First Call Resolution, C-SAT).

Basic knowledge of computers, internet, and telecom .

Problem-solving skills and ability to handle escalations.

Adaptability to work in rotational shifts (including nights / weekends).

Empathy and patience in handling customer concerns.

Experience

Freshers with excellent communication skills are welcome.

Experienced candidates should have 12+ months in international voice process with proven customer service expertise.

✅ Why Join Us?

Opportunity to work in a dynamic, customer-focused environment.

Growth and learning in a global support role.

Competitive compensation and benefits.

📩 Apply Now and be part of a team that values customer satisfaction and service excellence !

Arpita.Tripathi1@TechMahindra.com,Niyati.Singh@TechMahindra.com,Priya.Chaudhary@TechMahindra.com

Create a job alert for this search

Customer Service Representative • Prayagraj(Allahabad), IN

Related jobs

Customer Service Operator - 45024

Turing • Prayagraj(Allahabad), IN

In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representatives - Expression of Interest

BP Australia • AU

Are you our next Customer Service Representative?.Whether you get energy from making a customer’s day better, sharing the story behind a great coffee, or delivering an awesome customer experience –...Show more

Last updated: 30+ days ago

Customer Support Representative

Investment Banking & Private Equity Institute® (IBPEI) • Prayagraj(Allahabad), IN

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more

Last updated: 12 days ago • Promoted

Senior Customer Service Representative

Triple • Prayagraj(Allahabad), IN

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show more

Last updated: 30+ days ago • Promoted

French Customer Service Representative

VerbiQ • Prayagraj(Allahabad), IN

The ideal candidate loves talking to people in French and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Communicate with customers via phon...Show more

Last updated: 10 days ago • Promoted

Customer Service Officer

ONE KEY RESOURCES • AU

Staffing and Labour Hire solutions for the Mining, Civil, and Industrial sectors across Australia.Recognised for our strong workforce culture and commitment to employee wellbeing, we proudly suppor...Show more

Last updated: 30+ days ago

Cold Caller (US Market)

Aonxi.Tech • Prayagraj(Allahabad), IN

If you are confident on calls, results-driven, and hungry to grow—this is the role for you.Communicate our value proposition clearly and professionally. Identify prospects, qualify them, and book de...Show more

Last updated: 14 days ago • Promoted

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc. • Prayagraj(Allahabad), IN

Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : . Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative

Flowcall • Prayagraj(Allahabad), IN

Flowcall is an AI customer service platform (AI Agents + AI helpdesk / ticketing) helping D2C brands deliver exceptional support across WhatsApp, email, Instagram, voice, and web chat.We're looking f...Show more

Last updated: 1 day ago • Promoted

Pharmacy Sales Representative

Viatris • AU

At VIATRIS, we see healthcare not as it is but as it should be.We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers p...Show more

Last updated: 30+ days ago

Customer Service Officer / Sales

EcoOrigin • Prayagraj(Allahabad), IN

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show more

Last updated: 30+ days ago • Promoted

On-line Service Specialist

Solis • Prayagraj(Allahabad), IN

The person will be responsible for online telephonic support to customer technical queries received from.Timely updates on customer complaints via the ticketing tool (Freshdesk) or any other system...Show more

Last updated: 30+ days ago • Promoted

Field Sales Representative

TIBCON Capacitors (Tibrewala Electronics Limited) • Prayagraj(Allahabad), IN

Kanpur,Lucknow,Prayagraj,Varanasi.Electrical (Preferred background in switchgear, electrical components, or similar sectors). Tibrewala Electronics Ltd, established in 1985, is a leading manufacture...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative

CareerUS Solutions • Prayagraj(Allahabad), IN

Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show more

Last updated: 30+ days ago • Promoted

Customer Service Operator - 50814

Turing • Prayagraj(Allahabad), IN

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems.Turing support...Show more

Last updated: 24 days ago • Promoted

Customer Service - Australian Shift (Work From Home)

V4 IT Services • Prayagraj(Allahabad), IN

Remote

Customer Service - Australian Shift.INR 40,000 to INR 55,000 per month.V4 IT SERVICES, We are a Melbourne based IT Company that provides online and onsite IT related help to customers across Austra...Show more

Last updated: 19 hours ago • Promoted • New!

Service Desk Lead

HCLTech • Prayagraj(Allahabad), IN

Please see the below job description and revert with your updated CV in case you find it suitable.As per relevant experience and last drawn CTC. To be discussed during the interview.Analyst would be...Show more

Last updated: 3 days ago • Promoted

Salesforce Field Service QA

Atomic North • Prayagraj(Allahabad), IN

Job Title : Salesforce Field Service QA.Shift Timing : - 2 : 30 PM IST to 11 : 30 PM IST.Develop and execute manual and automated test plans for Salesforce Field Service implementations, configurations, ...Show more

Last updated: 6 days ago • Promoted