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Operations Lead

Operations Lead

SigSenzBengaluru, India
13 hours ago
Job description

Job Title : Operations Lead – Pan India

Department : Operations

Industry : Automotive Telematics & Fleet Safety

Location : Peenya, Bengaluru

Reports To : COO / Director – Operations

Job Summary

We are seeking an experienced and results-oriented Operations Lead / Head to oversee end-to-end field operations, manpower deployment, and device uptime across India. The ideal candidate will have a strong background in automotive services, fleet operations, or telematics-based installations, with proven leadership capabilities in managing field teams and service infrastructure.

This position will be instrumental in ensuring operational excellence and service quality for our flagship Senz-i safety device—a cutting-edge driver and vehicle monitoring solution deployed across fleets nationwide.

Key Responsibilities

1. Strategic Operations Management

  • Develop and lead nationwide operational strategy for installation, servicing, inspection, and compliance.
  • Plan and optimize resource utilization across zones to support efficient and timely service delivery.
  • Establish SOPs and KPIs for process consistency and service quality.

2. Manpower Deployment & Field Team Leadership

  • Manage a distributed workforce of field engineers and service coordinators across India.
  • Allocate resources dynamically based on regional needs and project timelines.
  • Conduct regular performance reviews and implement structured training programs.
  • 3. Senz-i Device Monitoring & Uptime Assurance

  • Ensure high availability and functional uptime of Senz-i devices installed on commercial vehicles.
  • Monitor device health dashboards, ensure timely interventions, and drive root cause analysis for field issues.
  • Implement a proactive service model with strong preventive maintenance protocols.
  • 4. Safety & Compliance Oversight

  • Enforce adherence to client and regulatory safety standards during installation and servicing.
  • Conduct regular site inspections and audits to maintain compliance and reduce field risk.
  • Collaborate with quality and safety teams to drive continuous improvement.
  • 5. MIS & Reporting

  • Own daily, weekly, and monthly MIS reporting on manpower, field activities, device uptime, and SLA compliance.
  • Build and maintain dashboards for internal and client-facing reporting.
  • Track operational costs and suggest optimization strategies.
  • 6. Cross-Functional Collaboration

  • Coordinate with Product, Engineering, Support, and Customer Success teams to resolve escalations and ensure seamless execution.
  • Lead internal reviews and contribute to roadmap planning based on operational insights.
  • 7. Travel & Ground Operations Leadership

  • Travel frequently to client locations and regional hubs for on-site supervision, installations, or escalations.
  • Serve as the escalation point for critical field issues and emergency responses.
  • Qualifications & Experience

  • Bachelor’s Degree or Diploma in Engineering, Operations, or related field (MBA preferred).
  • 7–10 years of experience in operations management, preferably in automotive, fleet management, logistics, or IoT-based service environments.
  • Demonstrated ability to lead multi-region operations with large field teams.
  • Technical Skills

  • Proficient in Microsoft Excel, Outlook, and mobile-first service tools.
  • Familiarity with GPS, telematics, ADAS / DMS systems, or automotive electronics is a strong advantage.
  • Comfortable navigating dashboards, MIS tools, and mobile apps for device management.
  • Language Requirements

  • Fluent in English and Hindi.
  • Working knowledge of at least one southern regional language (Kannada, Tamil, or Malayalam) preferred.
  • Key Competencies

  • Leadership : Capable of motivating and driving accountability in large, distributed teams.
  • Execution : Strong focus on service reliability, compliance, and SLA targets.
  • Analytical Thinking : Data-driven decision maker with strong planning skills.
  • Adaptability : Comfortable working in high-velocity, field-based environments.
  • Communication : Effective liaison with internal teams, clients, and field resources.
  • Why Join Us?

    This is a strategic leadership role in a fast-growing company at the forefront of automotive safety technology. You will be driving impact at scale through device-enabled safety solutions that are transforming fleet operations across India.

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