Lead Staff Engineer - IT

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Job description : We are seeking a dedicated Platform Tools Administrator to manage and optimize our critical development platforms, including GitHub, PagerDuty, and Azure DevOps. This semi-technical role focuses on ensuring secure configurations, seamless integrations, and efficient platform operations to support our development teams. The ideal candidate will have familiarity with these tools, a willingness to learn, and a passion for fostering cross-domain collaboration to drive mutual success. Training will be provided to enhance tool-specific expertise.

Key Responsibilities

• Platform Management : Configure and maintain settings, access controls, and integrations for GitHub, PagerDuty, and Azure DevOps to ensure smooth operations.
• Pipeline and Scheduling : Support administration of self-hosted runners / agents, build pipelines, and on-call schedules to maintain operational efficiency.
• On-Call Participation : Participate in on-call duties, providing support for up to two weeks per month to ensure platform reliability and issue resolution.
• Automation and Reporting : Assist in developing basic automation and reporting solutions to improve resource utilization and provide actionable insights.
• User Support : Provide technical assistance, maintain clear documentation, and deliver training to platform users to ensure effective adoption.
• Issue Resolution : Diagnose and resolve platform-related issues, collaborating with cross-functional teams to implement effective solutions.
• Agile Practices : Utilize SCRUM or Kanban methodologies to manage tasks and support project delivery.

Scrum Board Management

DevOps Metrics & Reporting

Tool Licensing & Administration

Project Coordination & Tracking

​Initiative Support

Required Skills and Experience

Personal Attributes

Education

Certifications

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.