Job Description : Client Success Manager / Ecommerce growth manager
Location : Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, with
reduced frequency post-training)]
Industry : E-commerce / Digital Marketing
Experience Level : 10-12 years
Position Overview
We are looking for a highly motivated and experienced Client Success Manager to
join our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strong
understanding of listing optimization, digital marketing strategies, and client
management. As the main point of contact for USA-based clients, the Client Success
Manager will ensure seamless communication, timely execution of campaigns, and
the optimization of client outcomes.
Key Responsibilities
- Client Relationship Management :
- Serve as the primary point of contact for USA-based clients.
- Build and maintain strong, long-lasting relationships with clients.
- Ensure clients are fully satisfied with the services and results delivered.
- Campaign Management & Optimization :
- Oversee and manage e-commerce campaigns on Amazon, Walmart, and
other relevant platforms.
Optimize product listings, ads, keywords, and campaigns to drive sales andperformance.
Analyze campaign data and provide insights for improvement.Communication & Reporting :Provide regular updates to clients on campaign progress, performance, andoptimizations.
Translate complex data insights into easy-to-understand reports for clients.Address client queries, resolve concerns, and ensure a smooth experience.Collaboration with Internal Teams :Work closely with internal teams to ensure alignment on campaign objectivesand deliverables.
Act as a bridge between clients and the internal operations / marketing team toexecute plans efficiently.
Targeted Outreach :Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.Look for potential opportunities within Amazon&aposs internal teams or relatedroles to recruit skilled professionals.
Skills & Qualifications
10-12 years of experience in client success, digital marketing, or e-commerce,ideally with a focus on Amazon, Walmart.
Proven experience in managing e-commerce campaigns, particularly in listingoptimization and advertising.
Strong understanding of e-commerce metrics, KPIs, and ROI.Ability to effectively communicate and build relationships with USA-basedclients.
Fluency in English is a must; both written and verbal communication must bestrong.
Highly organized and able to manage multiple projects simultaneously.Proactive, with a solution-oriented mindset and a client-first attitude.Experience working in an agency setting or with large e-commerce platforms(Amazon, Walmart, etc.) is highly preferred.
Skills : amazon,wal-mart,product listings,communication,campaigns,e-commerce
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Skills Required
walmart , Campaigns, e-commerce, Communication, Amazon