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Sr. E-commerce Manager

Sr. E-commerce Manager

ConfidentialIndore, India
8 days ago
Job description

Job Description : Client Success Manager / Ecommerce growth manager

Location : Banglore,Delhi-NCR [ Hybrid (Office-based once a week initially, with

reduced frequency post-training)]

Industry : E-commerce / Digital Marketing

Experience Level : 10-12 years

Position Overview

We are looking for a highly motivated and experienced Client Success Manager to

join our dynamic team. The ideal candidate will have experience managing ecommerce campaigns on platforms like Amazon and Walmart, with a strong

understanding of listing optimization, digital marketing strategies, and client

management. As the main point of contact for USA-based clients, the Client Success

Manager will ensure seamless communication, timely execution of campaigns, and

the optimization of client outcomes.

Key Responsibilities

  • Client Relationship Management :
  • Serve as the primary point of contact for USA-based clients.
  • Build and maintain strong, long-lasting relationships with clients.
  • Ensure clients are fully satisfied with the services and results delivered.
  • Campaign Management & Optimization :
  • Oversee and manage e-commerce campaigns on Amazon, Walmart, and

other relevant platforms.

  • Optimize product listings, ads, keywords, and campaigns to drive sales and
  • performance.

  • Analyze campaign data and provide insights for improvement.
  • Communication & Reporting :
  • Provide regular updates to clients on campaign progress, performance, and
  • optimizations.

  • Translate complex data insights into easy-to-understand reports for clients.
  • Address client queries, resolve concerns, and ensure a smooth experience.
  • Collaboration with Internal Teams :
  • Work closely with internal teams to ensure alignment on campaign objectives
  • and deliverables.

  • Act as a bridge between clients and the internal operations / marketing team to
  • execute plans efficiently.

  • Targeted Outreach :
  • Identify and engage with agencies servicing USA clients in need of ecommerce management and optimization services.
  • Look for potential opportunities within Amazon&aposs internal teams or related
  • roles to recruit skilled professionals.

    Skills & Qualifications

  • 10-12 years of experience in client success, digital marketing, or e-commerce,
  • ideally with a focus on Amazon, Walmart.

  • Proven experience in managing e-commerce campaigns, particularly in listing
  • optimization and advertising.

  • Strong understanding of e-commerce metrics, KPIs, and ROI.
  • Ability to effectively communicate and build relationships with USA-based
  • clients.

  • Fluency in English is a must; both written and verbal communication must be
  • strong.

  • Highly organized and able to manage multiple projects simultaneously.
  • Proactive, with a solution-oriented mindset and a client-first attitude.
  • Experience working in an agency setting or with large e-commerce platforms
  • (Amazon, Walmart, etc.) is highly preferred.

    Skills : amazon,wal-mart,product listings,communication,campaigns,e-commerce

    Show more

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    Skills Required

    walmart , Campaigns, e-commerce, Communication, Amazon

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    Ecommerce Manager • Indore, India

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