Operations Manager

Role Description :

Responsible for managing all existing operational contracts, contract retention, contract growth and development within the assigned territory and strengthening the portfolio, reputation, and image of Sodexo.

Key Responsibilities

• Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
• Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
• Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo's Integrated Facilities Management activities.
• Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
• Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements. Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.
• Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
• Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offering assistance wherever and whenever required.
• Liaise with the team to ensure alignment with the business goals and vision of Sodexo.
• Ensure quality of work by adhering to Sodexo service standards.
• Drive the Monthly MOM with clients and action plans for closure.
• Audit the following :
• QHSE Score and action plan
• Golden Rule Tracker
• Invoices
• CSM
• BPR
• Resource Planning Tool

Skills Required

Client Relationship Management, Cost Control, Operations Management, Business Development