Senior IOC Specialist

Description

We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools on cloud or the hardware on which they reside. As a Senior IOC Specialist, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

RESPONSIBILITIES :

• Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.
• Resolve issues by following documented processes and pre-defined standard operating procedures.
• Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.
• Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and / or escalation.
• Document troubleshooting results and remediation actions, provide regular status updates to impacted customers.
• Identify and escalate critical impact to on-call teams
• Create and maintain operational runbooks in support new and changing infrastructure
• Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
• Ensure proper transition during shift changes
• Incident and Event Management :
• Responsible for ensuring efficient resolution of incidents through people, process, and technology
• Manage projects to upgrade and maintain NOC technologies
• Flexible to work in 24
• 7 environment
• Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented

EXPERIENCE AND KNOWLEDGE :

Skills :

Tools :

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click to find out more about the benefits we offer.

Our Culture & Commitment :

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.