Assistant Manager - Corporate Business

Job Description : – Servicing Value Added Services (VAS)

APosition Overview

Position Title

Senior Executive / Assistant Manager – CBO

Department

Operations

Level / Band

Senior Executive / Assistant Manager

BOrganisational Relationships

Reports to

Manager

Supervises

CBO – Employer Employee issuances

CJob Dimensions

Geographic Area Covered

All locations from the HO

StakeholdersInternal

All departments

StakeholdersExternal

All the customers / Partners / Clients / Intermediaries

Role Summary

This role requires handling PAN India Issuances and servicing of Group clients (Employer \ Employee relations), partners, Intermediaries and business teams. This position requires a candidate to have corporate client handling background or should have experience in managing high end retail clients. Insurance experience will be preferred.

Roles and Responsibilities :

The candidate is expected to manage the below mentioned activities :

• Verification of documents and follow all compliance protocols including the AML & KYC regulations.

New business and Renewal policy issuances

DKey Result Areas

Adherence to established processes

Controls

ECompetencies

Competency For

Proficiency Scale

Proficiency Scale Description

Customer & Consumer Orientation :

Ensures thorough follow up with servicing teams to ensure that customer concerns are responded to with urgency and sense of responsibility.

Uses the perspectives of the customer to resolve decision dilemmas on operational

approaches & priorities.

Finds opportunities to collect information from the most direct source on customer needs.

Collaboration & Networking :

Keeps self-aware of the important stake holders (decision makers & influencers) necessary for delivering results.

Communicates & connects consistently with colleagues, customers and internal stakeholders to respond and resolve their concerns and queries.

Remains courteous while dealing with colleagues and customers.

Seeks guidance in case of ambiguity.

Process Orientation :

Is aware about all critical process flows applicable to the assigned role and also about the performance parameters like

TAT, SLA etc. for assigned activities.

Works towards making sure that set benchmarks are met with required quality standards as per processes.

Has good understanding and awareness about MS office tools

Attention to Details & Solution Orientation :

Is aware of the various pieces of information and processes required to make quality decisions and identifies the gaps.

Strives to perform tasks in an error free manner with care and focus on completing tasks within a stipulated time frame.

Asks for help if required.

Is aware of the various segments of customers and consumers in the organization and provides them with standard service / solution based on set procedures.

Escalates issues as and when required.

Managing and working with remote teams :

Coordinates and cooperates with other team members through the digital medium and expresses views on one's own area

Understands various roles and functions of team / HO members working remotely and aligns well to own role

Keeps appropriate people informed about progress on tasks / projects and seeks help

if required

Respects diverse opinions and attempts to understand viewpoints of others

Technological enablement

and agility :

Demonstrates a good understanding of the technological advancements and works

with peers or colleagues to test the viability of a new technology tool before applying

it in one’s area of work by ensuring the outcome is error-free

Ability to alter conventional processes and highlight challenges that can be enabled

with technology

Stays calm in ambiguous or demanding technological changes in one’s area of work

Ability to make decisions on minor technological changes and can escalate major

concerns to the senior management

FSkills Required

Technical

Behavioral (Refer Appendix for details)

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

GIncumbent Characteristics

Essential

Desired

Qualification

Graduate

Post Graduate

Experience

5-8 years in a insurance sector

Experience in Business Support, Customer Services / Queries handling.

MIS and PPT skills in Group Business