Customer Support Executive

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.

Key Responsibilities

• Handle inbound and outbound calls for customers of a global sportswear brand.
• Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
• Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
• Escalate issues when required, ensuring timely and accurate support to customers.
• Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.

Required Skills & Qualifications

What We Offer