Order Administration Specialist

Job Title : Order Administration Specialist

Location : Chennai

Mode : In office

Shift Timing : 9 PM - 6 AM (Complete Night Shift)

Job Responsibilities

• Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimble's order management systems.
• Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
• Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
• Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
• Inventory Awareness. Intermediate collaboration with global / regional distribution centers and inventory / product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers / sales teams etc.) in case of any stock shortages or delays.
• Documentation : Maintain accurate and up-to-date documentation to keep track of changes / updates to orders with relevant approvals per policy.
• Quality Control : Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
• Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
• Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.
• Support shipping / import / export teams and customer requirements for related documents if required.

How to Apply : Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline : Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team : Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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Skills Required

Customer Support, Compliance, Documentation, issue resolution , order tracking , Troubleshooting, Order Processing, Quality Control