Technical Content Strategist

Technical Writer : Job Summary

The Technical Writer is responsible for creating, maintaining, and improving all customer-facing and internal product documentation. This includes user guides, API documentation, product manuals, release notes, FAQs, and training materials. The role requires the ability to translate complex technical concepts into clear, concise, and user-friendly content for a variety of audiences, including internal teams, regulatory agencies, and end users.

Working closely with product, engineering, and customer success teams, this position ensures technical information is accurately communicated and accessible to all stakeholders—from end users to developers and system integrators.

Key Responsibilities

• Develop and maintain high-quality documentation, including user manuals, installation guides, system specifications, regulatory submissions, and training materials.
• Collaborate cross-functionally with software engineers, hardware developers, QA analysts, and product managers to collect, verify, and refine technical content.
• Translate complex engineering and system concepts into clear, accurate, and user-friendly materials for both technical and non-technical audiences.
• Manage documentation lifecycles, ensuring accuracy, version control, and timely updates to reflect product enhancements, patches, and regulatory requirements.
• Create visual assets—such as diagrams, flowcharts, and schematics—to enhance the clarity and usability of documentation.
• Participate in product lifecycle activities (design reviews, testing, and deployment) to gain a deep understanding of system functionality.
• Lead documentation initiatives across multiple projects, ensuring alignment with timelines, quality standards, and deliverables.
• Support internal and external audits by providing accurate, complete, and compliant documentation packages.

Required Skills & Qualifications

Education & Experience