Skill : Service Now ITOM and Service Now ITAM
Experience : 6+ Years
Location : THANE||HYDERABAD||PUNE
Job description :
- 5 years of minimum experience (must have) on ServiceNow ITOM development Or ITAM improvement including Discovery, CMDB, Cloud Integration, Event Management & Asset Management, CSM Development.
- No admin experience is required.
Responsibilities :
Responsible for developing technical solutions on the ServiceNow satisfy the business needs of the IT department and beyond.Good practice in web programming / configuration techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.Applies innovative technology to business processes in order to develop new solutions and troubleshoot issuesConsults with Process Leaders to develop appropriate technical solutions in Service NowFollows up on outstanding development needs and provides timely status reports to the project managerAdvises on options, risk and impacts on business / ITIL processesCommunicates technical problems and solutions to both tech and non-tech audiencesImport / Export Data from Excel using Transform mapsThird Party Mobile applications Integration REST APIs , SOAP APIsImplementation of CMDB and Asset managementSkills Overview (MUST HAVE) :
Knowledge of CMDB (Hierarchy, table / field creation, classes, attribute mapping & others).End to end set up of CMDB & Asset ManagementEvent Management, Service MappingConfiguration of UI policy, UI Action, Business RulesTransform MapsHands-on experience of Identification & Reconciliation EngineDiscoveryPhases of DiscoveryConcept of Sensor, probe and PatternDebugging / modification of PatternFair understanding of network devices, servers, databases, middleware from discovery point of viewKnowledge of Troubleshooting of discoveryIRE enginesKnowledge of web based development languages; specifically JavaScriptStrong customer service and excellent verbal / written communicationExcellent attention to details, ability to multitask and effective time management skills