Technical Support Engineer

About CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.Your next opportunity starts here!More on Cyware : ( )About the RoleWe are looking for a motivated and customer-focusedTechnical Support Engineerwith 2 to 3 years of experience in providing technical assistance and troubleshooting. The ideal candidate will have strong problem-solving skills, hands-on experience with Linux systems, and a solid understanding of cyber security concepts. Knowledge of Python or scripting will be considered an advantage.Key Responsibilities : Provide technical support to customers via email, chat, and remote sessionsDiagnose, troubleshoot, and resolve product or environment-related issues within defined service level agreementsHandle incident management, escalation cases, and perform root cause analysisCollaborate with engineering teams to reproduce and resolve complex technical problemsDocument solutions, create knowledge base articles, and contribute to process improvementSupport customer onboarding, upgrades, and integration activities as neededRequired Skills and Qualifications : 2 to 3 years of experience in a technical support or systems engineering roleStrong knowledge ofLinux systems(administration, troubleshooting, scripting)Knowledge ofThreat Intelligence platforms, Security Orchestration Automation and Response (SOAR) solutions, and other cybersecurity productsBasic understanding ofnetworking and security concepts(firewalls, virtual private networks, protocols, and security tools)Strong troubleshooting, analytical, and problem-solving skillsExcellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholdersAbility to work independently and as part of a team in a fast-paced environmentPreferred or Good to HaveExperience withPythonor other scripting languages for automationFamiliarity withSecurity Information and Event Management (SIEM) and log management toolsExposure to ticketing systems such as Jira, ServiceNow, and Zendesk.