Digital Operations Incident Lead

Company / Role Overview

We are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You'll collaborate with regional stakeholders and technical teams to maintain service stability and enhance response readiness in a dynamic digital environment.

Key Responsibilities

• Lead incident response activities for production systems, ensuring timely resolution and minimal business disruption.
• Act as the central coordination point between technical, business, and vendor teams during critical incidents.
• Maintain clear, structured communication with stakeholders throughout the incident lifecycle.
• Conduct root cause analysis and identify opportunities for process improvement.
• Develop and refine incident management procedures, escalation paths, and reporting standards.
• Support post-incident reviews and ensure lessons learned are documented and implemented.

Job Requirements

If this role aligns with your experience and career goals, please send your application to aviralbhargava@argyllscott.sg.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.