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Senior Process Executive (Customer Service- Voice Process); Exp : 1 to 2 yrs- Ghaziabad

Senior Process Executive (Customer Service- Voice Process); Exp : 1 to 2 yrs- Ghaziabad

Infosys BPMHyderabad, IN
1 day ago
Job description

Infosys BPM is hiring for a Senior Process Executive role (Customer Service- Voice Process) for Ghaziabad location.

Job Details :

Designation : Senior Process Executive

Job Level : JL 2A

Job Location : Ghaziabad (Work from Office)

Experience : 1-2 years

Shift : Day Shifts (09 : 00 AM to 06 : 15 PM)

Number of Working Days : 5 Days

Week Offs : Need to Flexible of week off (Sunday fixed off and 1 rostered off from Monday to Saturday).

Notice Period : Immediate to 15 Days

NOTE :

  • We need full time graduates only with good communication and should be comfortable for Work from Office (Ghaziabad).
  • Need to have good communication in Hindi and English.

Job Description :

  • Effectively executes calls of customers
  • Resolves query / issues as per deliverables outlined
  • Follows all pre-defined procedures to meet SLA Target and ensure performance parameters are met
  • Maintains voice quality as per standard agreed
  • Handles repetitive calls and strives for target maximization to meet quality standards.

    • Interested candidates please share your updated resume and below details to anguluri.pravallika@infosys.com

    Details : Name :

    Contact Number :

    Email I'd :

    DOB :

    Total Years of Exp :

    Relevant Years of Exp :

    Underwriting Years of Exp :

    Current / Previous Company Name :

    Notice Period :

    Current Location :

    Preferred Location :

    Current CTC :

    Expected CTC :

    Flexible for Night Shifts :

    Graduation :

    Post-Graduation (If applicable) :

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