Senior Software Engineer III (Java) - Backend Systems Contract Position | Global E-Commerce Leader |

Senior Software Engineer III (Java) - Backend Systems

Contract Position | Global E-Commerce Leader | Customer Support Platform

About the Opportunity

We're partnering with a leading global e-commerce company to find an accomplished Senior Software Engineer III for their Customer Support Technology team. This is your chance to design and build backend systems that power customer service experiences for millions of users worldwide.

You'll architect scalable APIs, workflow frameworks, and automation platforms while mentoring engineers and driving innovation in a collaborative, purpose-driven environment.

What You'll Do

Backend Architecture & Development

Design and build robust backend systems powering global customer support operations

Develop scalable APIs and workflow frameworks that enhance customer and agent experiences

Own components end-to-end, ensuring reliability, performance, and security

Lead key projects from conception to deployment with a focus on distributed systems

Technical Leadership

Mentor junior engineers and promote engineering best practices

Drive observability initiatives and proactive tech debt management

Collaborate across teams to deliver enterprise-scale integrations

Champion innovation through pragmatic problem-solving and attention to detail

DevOps & Automation

Implement CI / CD pipelines and infrastructure as code

Build automation platforms that improve operational efficiency

Ensure system reliability through monitoring and performance optimization

What You Bring

Required Expertise

5+ years of professional experience with Java and Python

Strong expertise in Spring Boot and backend software fundamentals

Deep understanding of distributed systems architecture

Proficiency in SOA, SOAP, REST APIs

Experience with messaging systems : Kafka, Flink

Agile & DevOps : CI / CD, Docker / Kubernetes, Infrastructure as Code, monitoring tools

Proven track record of mentoring engineers and owning complex components

Excellent debugging, problem-solving, and cross-team collaboration skills

Preferred Skills

Experience with enterprise-scale customer support tools and platforms

Knowledge of case / contact management and automation workflows

Familiarity with AI-assisted development tools

SaaS integration experience

Customer-focused mindset with innovation-driven approach

Cloud certifications (AWS / Azure / GCP) or DevOps certifications

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