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Customer Service Executive (CSE) Trainer
Qureos IncMumbai, Maharashtra, India30+ days ago
Job description1–2 years of experience in customer service / training roles within the Gaming or BPO industry Strong knowledge of customer handling, gaming operations, and tele sales techniques Experience in outbound calling , live chat handling , and objection handling Excellent communication skills in English and Hindi Proficiency in MS Excel , Google Sheets, and basic reporting tools Ability to train remote teams , deliver engaging sessions, and adapt to diverse learning styles High energy, positive attitude, and team-first mindset Prior experience in training for Gaming, or fintech platforms Knowledge of gaming terminology , player behavior, and fraud detection basics.
📍 Location : Remote
💰 Salary : ₹25,000 – ₹30,000 INR / month
🕒 Shifts : 12-hour rotational shifts
📅 Availability : Immediate Joiners Preferred
✅ Key Responsibilities :
- Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
- Train agents on SOP adherence , CRM usage , and call etiquette for high-risk industries
- Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms
- Teach sales tactics , retention strategies , and effective communication for player engagement
- Deliver role-plays , mock calls , and scenario-based simulations for real-time skill development
- Monitor and evaluate agent performance during training, provide feedback and remedial sessions
- Train agents on basic Excel usage , reporting tasks, and compliance documentation
- Stay updated with product / process changes and update training materials accordingly
- Collaborate with operations and QA teams to align training with real-time business requirements
🎯 Requirements :
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Customer Service Executive • Mumbai, Maharashtra, India