Senior Servicenow Developer (ITSM)

Responsibilities :

Configure Incident, Problem, Change, Knowledge, Service Catalog.

Develop SLAs, Notifications, and Reports for ITSM processes.

Automate ITSM workflows using Flow Designer and scripting.

Support production issues and continuous enhancements.

Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes

Proficient with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)

Strong understanding of ITIL framework and service lifecycle

Excellent analytical and problem-solving skills

Effective communication and interpersonal skills

Strong documentation and reporting skills

Requirements :

6+ years ITSM development.

Strong understanding of ITIL and ITSM processes.

CSA + ITSM Implementation Specialist preferred.