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Senior Technical Customer Advocate

Senior Technical Customer Advocate

CanvendorChennai, Republic Of India, IN
30+ days ago
Job description

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |

Location : Chennai

Experience : 5+ Years

Notice period : Immediate to 1 Week

Skills Highlighted : Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements :

  • Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
  • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
  • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
  • Strong analytical skills with intermediate to advanced proficiency in Excel;

experienced in working with large data sets to identify trends and resolve complex issues

  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
  • Detail-oriented with a commitment to accuracy, quality, and data security
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
  • Intermediate understanding of technical systems, APIs, and SQL
  • Experience working with support ticketing systems such as Jira Service Desk;
  • reporting and project configuration experience is a plus

  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles
  • If interested kindly share your updated CV to manojp@canvendor.com

    Please reach out to me in WhatsApp for more details : +91 95855 56448

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    Advocate • Chennai, Republic Of India, IN

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