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Senior Solutions Engineer

Vertus Enterprises Inc. dba CMIT Solutions, JCMCHTumkur, IN

15 days ago

Job description

Company Description :

Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24 / 7 mission critical operations. Its comprehensive technology and security solutions enable clients to grow their business and protect from security threats, accidental damages and errors.

Position Summary :

Only Level 3 IT Professionals with 8 - 10+ years experience. Employees must be willing to work in USA hours from Monday to Friday. Typical working hrs. will be (8.00 am to 5.00 pm EST). Do not apply unless you meet all the stated requirements.

Objective :

Deliver a high-quality systems, networking and security solutions. Taking technical ownership of design, testing and developing new products and packaging solution offering
Responsible level 3 support requests for servers, networks, firewall, endpoints and vendor specific hardware and software
Design and solutioning of new client systems and network requirements
Constant research and exploration of new products and solutions to onboard to expand services offering or optimize current offering
Opportunity to travel onsite in the USA for very initiatives as required by projects

Professional Experience :

Technical University degree or similar - Computer Science would be a plus

Holds related professional qualifications and certifications e.g. CCNA, CCNP, CCIE, MCSE / MCITP, VCP, AWS, ITIL etc.

Skills Needed :

Experience in Windows, Mac and Chrome desktop support and Server administration, including Small Business Server, Active Directory, Exchange, DNS, DFS, IIS, WDS within a multiple server environment

Expert knowledge of configuring wireless networks (RADIUS and AD management sign-on; Various WAP security protocols; Wireless management systems)

Expert Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)

Expert Knowledge of installing and configuring Enterprise level antivirus software

Expert knowledge of configuring Microsoft Outlook RPC over HTTP, POP / IMAP, Exchange relay and administration and management of multiple Office 365 tenants, including support of email, SharePoint, Microsoft Teams and Microsoft Security and Compliance Center

Strong foundation of advanced networking protocols, setups, and scenarios. Must have good knowledge of TCP / IP, DNS, DHCP, NAT and VPN configurations and A, MX, CNAME record management

Proven skill in design, configuration, and troubleshooting business class routers, firewalls and switches e.g. Barracuda and SonicWALL, including WAN failover and multi-LAN scenarios

Advanced knowledge of Remote Management Systems / Software / Agents

Advanced knowledge of virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare; Citrix Xen)

Experience with onsite / offsite backup configurations as well as data restorations;

Experience with Tier 1 - Tier 3 Storage systems such as DAS, NAS, SAN backup environments and cloud-based storage

Experience of BDR products, like Datto and Barracuda

Experience and robust knowledge of cyber security. Security Certifications preferred

Knowledge of cloud offerings, AWS / Azure, O365, SaaS, PaaS, Hybrid cloud, hosted e-mail, telecommunications, standard operating systems, software packages, and software utilities

Knowledge of UEM, MDM, MAM, Microsoft Sharepoint, Collaboration tools and HTML, PHP, ASP

Social Skills :

Team player, willing to learn and face new challenges and strong analytical skills

Must have excellent communication skills written, oral and presentation

Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment

Candidates must be willing to work in USA hours as required

Troubleshooting :

Responsible for resolving complex, non-standard or high value client problems either independently or utilizing the support team

ITIL v3 Foundation

VMware ESXi & Hyper-V

Windows 2010 - Expert knowledge

Active Directory - Expert knowledge

Windows Server 2003 / 2008 / 2012 R2 / 2016 R2 - Expert knowledge

Group Policies (GPOs), DNS, DHCP, TS, IIS - Expert knowledge

Firewall Administration - Expert knowledge

Microsoft Server and Exchange Migration - Expert knowledge

Server Backup & Virtualization Management - Expert knowledge

Job description :

Co-ordinate with inter / other department, internal team, clients and vendors for any IT related requests / requirements / issues

Ensuring quality services are delivered within SLA & Time Estimating

Manage Escalations from both internal team and client

Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization

Activity Planning and Sequencing : Delegate tasks and responsibilities to appropriate personnel

Monitoring and Reporting Progress, Creating Charts and Schedules : Analyze status report and troubleshoot problem areas

Resource Planning : Coach, mentor and motivate team members

Train employees across multiple departments on server operations, monitoring, reporting

Manage Escalations from both client and internal team

IT Audits, Report and Monthly / Quarterly meetings for Business improvement and achievements

Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems

Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC

Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures

Extensive knowledge of WAN, LAN and WLAN networking

Experience with configuring business-class firewalls and VPNs

IT experience with the following software platforms a plus : Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.

Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements

Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations

Manage internal IT management software system, patch management tools and PSA tools

Responsibilities :

Implement process vision and design, enhancement strategy and transition strategy

Maintained LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking products

Performed network security management, Backup management, IT procurement and Vendor management

Solid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IIS

Administration of VMWare and Hyper-V environment, P2V

To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base

Analysis and research of security alerts Qualification

Good understanding of Patch Management, Recovery Services environment

Must have ability to communicate and present effectively

Ability to read, write and speak English fluently

Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems providing network programming in support

Benefits :

Competitive package based on experience, track record and performance

Flexible remote / hybrid work

Own and independently manage significant deliveries

Leading technology, platforms and enterprise products to work with

Constant learning and development of new technologies

Work culture where individual idea and creativity are encouraged

Onsite opportunities when required by project

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Solution Engineer • Tumkur, IN

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