Associate Senior Scrum Master

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Essential Functions

Strategic mindset : Should be able to influence organizational change and lead Agile transformations.

Leadership : Should be able to mentor other Scrum Masters and Agile practitioners.

Business acumen : Should be able to align Scrum practices with business goals and navigate organizational dynamics.

Conflict resolution : Should be able to solve problems and resolve conflicts to create positive team environments.

Coaching : Should be able to initiate meetings and ensure collaboration among self-organizing teams.

Backlog management : Should be able to collaborate with cross-functional teams to gather business requirements and prioritize functional needs.

Retrospection : Should be able to drive retrospection meetings to identify areas for improvement.

Sprint planning : Should be able to ensure that every step in Sprint Planning goes smoothly.

Stakeholder engagement : Should be able to collaborate, communicate, and align stakeholders.

Risk management : Should be able to identify, mitigate, and monitor risks

Skills / technical knowledge

Education - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience).

Certification - Certified Scrum Master (CSM) or equivalent Agile certification is required; additional Agile certifications (such as SAFe, PMI-ACP) are a plus.

Tools - Strong hands-on experience with Jira and Rally, with the ability to create custom dashboards, reports, and workflows.

Experience -

Minimum of 4 years of experience as a Scrum Master, with at least 2 years in a senior role.

Proven track record of successfully managing and delivering projects within an Agile framework.

Excellent facilitation, coaching, and mentoring skills, with the ability to influence and guide team members and stakeholders.

Strong communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.

Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues.

Experience with scaled Agile frameworks (such as SAFe, LeSS) and managing multiple teams in a scaled environment.

Knowledge of additional Agile tools (e.g., Confluence, VersionOne) is advantageous.

Minimum Qualification

Minimum 4 years of relevant experience.

Software Engineering, Information Systems or other Technical degree; additional experience in lieu of degree will be considered