Onboarding Specialist (PST)

About Us :

SuperAGI is building the future of sales and marketing with AI Agents. Our platform automates outreach, pipeline management, and customer engagement for high-growth companies worldwide. We're scaling fast and looking for people who want to work at the forefront of AI and help customers unlock its full potential.

About the Role :

As a Customer Onboarding Specialist, you will play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent communication skills and a passion for solving customer problems.

Job Responsibilities :

Experience & Background :

• 2-3 years of customer onboarding experience, preferably in B2B SaaS serving SMBs
• Proven track record in improving trial-to-paid conversion rates and accelerating time-to-value (TTV)
• Experience with horizontal / multi-feature platforms (CRM, sales tools, or unified business platforms preferred)
• Background in both product-led growth (PLG) and sales-led growth (SLG) environments

Technical & Product Skills :

Communication & Customer Success :

Operational Excellence :

Qualifications :

Success Metrics Focus :

This role would be perfect for someone who thrives in dynamic environments and can balance the complexity of your horizontal product with the urgency of converting trial users within a week.

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Skills Required

Crm Systems