Support and Operations Responsible Consultant – Consumer Analytics(B2C)

You will be working in an international environment and contributing personally to BSH's future success, with challenging tasks and projects ahead :

Be the subject matter expert for our Consumer Listening and Analytics solutions (Analytics tool portfolio, Revuze, Focus Feedback, AWS DB, etc.)

Collaborate with business stakeholders to ensure the solutions fit to the needs of our growing user base

Work in an agile and cross-functional team, and option to contribute on Agile ceremonies to support the team on the smooth collaboration

Enhance our technology through integration of cutting edge AI technology

Coordinate / support BSH / Bosch cloud onboarding process, gathering the necessary technical information and documentation

Initial establishment of solution in BSH

Create initial product documentation incl. Iteraplan maintenance etc.

Create user / role concept together with stakeholders incl. access request process

Set up initial support processes (incident management via SMT etc.)

Create basic training material and user documentation

Estimate sizing of solutions as preparations for license negotiations (e.g. estimate growth of user base etc.)

Manage RUN of solution - Global Coordination Role

Build support and operation work-stream

Ticket handling (incidents, user requests, consulting & support)

Process user / access requests

Your Profile

University degree in digital, business, information technology or similar field

SAP Knowledge- add on

Basic knowledge of AWS DB

2-4 years' experience as a product / collaboration with project manager at B2C solution.

Business Communication with Stakeholder (ticket owner).

Strong Collaboration with PO on tickets for quick resolution of the ticket.

Customer success management (Agency) / Project management Experience in Marketing area

Team player with strong communication skills

Basic Agile background

Fluent in English

VDart : Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services :

• Digital consulting and transformation solutions
• Comprehensive staffing services (contract, temporary, permanent placements)
• Talent management and workforce solutions
• Technology implementation services

Key Industries : VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership : VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital , demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.