Miratech - Senior Site Reliability Engineer

Description : About Miratech :

Miratech helps visionaries change the world.

We are a global IT services and consulting company that bridges enterprise and startup innovation. Since 1989, Miratech has been driving digital transformation for some of the worlds largest enterprises. With coverage across five continents and operations in more than 25 countries, our 1,000+ professionals deliver technology solutions that help businesses innovate, scale, and thrive.

Our values-driven culture of Relentless Performance has enabled over 99% of Miratechs engagements to meet or exceed client expectations in scope, schedule, and budget. With an annual growth rate of over 25%, we are proud to stand at the intersection of global expertise, cutting-edge technology, and human-driven innovation.

About the Role :

Join us in revolutionizing customer experiences with our client a global leader in cloud contact center software.

As a Senior Site Reliability Engineer (SRE), you will play a critical role in enhancing observability, automation, and monitoring across a highly distributed, microservices-based architecture. Your primary focus will be building scalable, automated, and unified monitoring systems that provide clear visibility into system health, enabling faster detection and resolution of performance issues.

This role is more focused on observability and operational automation rather than direct application development. You will collaborate with cross-functional teams, create robust dashboards, optimize metrics and logging pipelines, and ensure that all service owners have access to actionable insights to maintain system stability and performance.

Key Responsibilities :

Monitoring & Observability :

• Design, build, and automate comprehensive monitoring and alerting systems across 30+ microservices.
• Implement consistent observability standards, ensuring all metrics and dashboards have a unified structure and visual identity.
• Work with existing tools such as New Relic and Google Cloud Operations Suite, and drive the migration to Prometheus and Grafana for improved flexibility and control.
• Monitor system health across SQL and NoSQL databases and ensure database performance metrics are integrated into dashboards.

Automation & Infrastructure as Code (IaC) :

Incident Management & Troubleshooting :

Collaboration & Continuous Improvement :

Required Skills and Experience :

Nice to Have :

What We Offer :

Equal Opportunity Statement :

Miratech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

(ref : hirist.tech)