Key Responsibilities :
- Manage and lead a team of collection agents by setting performance targets and providing ongoing coaching and support
- Develop and implement collection strategies aligned with company goals and customer service standards
- Monitor collection activities and provide reports on performance metrics, trends, and areas for improvement
- Conduct regular audits of collection practices to ensure compliance with legal and regulatory requirements
- Collaborate with other departments to streamline processes and enhance operational efficiency
- Handle escalated customer issues and negotiate payment plans to resolve outstanding debts
- Stay updated on industry trends, best practices, and regulatory changes that may impact collections
Skills Required
collections management, Team Leadership, Negotiation, Communication, Data Analysis