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Area Collections Head

Area Collections Head

ConfidentialKakinada
21 days ago
Job description

Key Responsibilities :

  • Manage and lead a team of collection agents by setting performance targets and providing ongoing coaching and support
  • Develop and implement collection strategies aligned with company goals and customer service standards
  • Monitor collection activities and provide reports on performance metrics, trends, and areas for improvement
  • Conduct regular audits of collection practices to ensure compliance with legal and regulatory requirements
  • Collaborate with other departments to streamline processes and enhance operational efficiency
  • Handle escalated customer issues and negotiate payment plans to resolve outstanding debts
  • Stay updated on industry trends, best practices, and regulatory changes that may impact collections

Skills Required

collections management, Team Leadership, Negotiation, Communication, Data Analysis

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Area Head • Kakinada

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